CITIBANK ELECTRONIC STATEMENTS AND ADVICES

Clutter-free access to your statements/advices anytime, anywhere.

Clutter-free access to your statements/advices anytime,anywhere.

Free your time and ease your mind with Citibank Electronic Statements and Electronic Advices. You will no longer need to waste time searching for specific paper statements or banking notifications. Instead, enjoy the pleasures of conveniently accessing your banking or transactional information in a searchable online archive, anytime and anywhere.

GO PAPERLESS TODAY.

Citibank Electronic Statements

Citibank Electronic Statements

This service replaces your monthly paper statements with the electronic version. To ensure your viewing convenience, your Citibank Electronic Statements will come in the same format as the paper statements you are used to.

Citibank Electronic Advices

Citibank Electronic Advices

Different types of advices in the form of paper notifications are sent to your mailing address every time you make a banking transaction, such as transfer of money, update of particulars, etc. Citibank Electronic Advice service lets you receive these advices electronically via Citibank Online or through your email, instead of paper notifications.

ENROLL NOW

Advice type

By enrolling for Citibank Electronic Advices service, you will receive the following advices in the electronic form. These advices can be viewed either via Citibank Online or received in your email inbox.

Advice Description:

  • Amendment of Foreign Exchange / Gold Transaction Confirmation
  • Cancellation of Foreign Exchange / Gold Transaction Confirmation
  • New Foreign Exchange / Gold Transaction - Confirmation

Advice Description:

  • GIRO Application - Approval
  • GIRO Application - Cancellation
  • GIRO Application - Receipt
  • GIRO Application - Rejection

Advice Description:

  • Gold Account - Liquidation
  • Gold Account - Establishment

Advice Description:

  • Account to Account Transfer
  • Account Debit / Credit - Notification
  • Account Transaction
  • Incoming Telegraphic Transfer Credit
  • Outgoing Payment (International)
  • Outgoing Payment (Local)
  • Standing Instruction - Approval
  • Standing Instruction - Cancellation
  • Closure of Account Due to Zero Balance
  • OD line closure advice
  • New to Bank Letter

Advice Description:

  • Premium Account - Booking
  • Premium Account Transaction
  • "Fresh Premium Deposits & Fresh Premium deposit with knock in (non RDR)“
  • Premium option letter Exercised
  • Premium option letter Exercised INR
  • Premium option letter Lapsed

Advice Description:

  • Leverage Time Deposit
  • Leverage Loan - Confirmation
  • Time Deposit Placement
  • Time Deposit Transaction

Advice Description:

  • Bond Maturity
  • Full / Partial Call Bonds
  • Fixed Income Security - Maturity
  • Fixed Income Security - Purchase Confirmation
  • Fixed Income Security - Sale Confirmation
  • Full/Partial Call Notes
  • Fixed Income Coupon Payout - Notification
  • FIS Redemption (Bond)
  • FIS Redemption (Structured Note)
  • FIS Subscription (template with TAA) – Bond
  • FIS Subscription (template with TAA) - Structured Note
  • FIS Internal Transfer-In (Bond)
  • FIS Internal Transfer-In (Structured Note)
  • FIS Internal Transfer-Out (Bond)
  • FIS Internal Transfer-Out (Structured Note)
  • FIS Coupon Proceeds credit (Bond)
  • FIS Coupon Proceeds credit (Structured Note)
  • FIS Maturity – Bond
  • FIS Maturity - Structured Note
  • FIS Call back – Bond
  • FIS Call back - Structured Note
  • FIS External Transfer-In (Bond)
  • FIS External Transfer-In (Structured Note)
  • FIS External Transfer-Out (Bond)
  • FIS External Transfer-Out (Structured Note)

Advice Description:

  • Investment Fund - External Transfer In Notification
  • Investment Fund - External Transfer Out Notification
  • Investment Fund - Fund Switch
  • Investment Fund - Internal Transfer In Notification
  • Investment Fund - Internal Transfer Out Notification
  • Investment Fund - Redemption
  • Investment Fund - Subscription
  • Regular Savings Plan - Setup
  • Regular Savings Plan - Termination Notification
  • Reinvestment of Investment Fund Dividend Advice
  • Unit Trust - Notice of the Back-End-Load Fund Switch
  • Unit Trust - Dividend Distribution Tax Invoice
  • Wrap Portfolio Quarterly Fee Charge Confirmation
  • Unit Trust - Notice of Unsuccessful Regular Savings Plan Subscription
  • Unit Trust - Notice of Switch Cancellation
  • Unit Trust - Subscription Cancellation Instruction Confirmation
  • RSP Maturity
  • RISP Consolidated Subscription Advice with TAA disclaimers

Advice Description:

  • Citibank Brokerage - Trade Notification
  • Corporate Announcement Notification - Reverse Stock Split
  • Corporate Announcement Notification - Rights Allocation
  • Corporate Announcement Notification - Stock Split
  • Corporate Announcement Notification - Takeover for Cash
  • Corporate Announcement Notification - Takeover for Shares
  • Corporate Announcement Notification - Takeover for Cash and Shares
  • US Market Equity Dividend Event - Confirmation
  • Warrants - Conversion Notification
  • Warrants - Expiry Notification
  • Citibank Brokerage Contract Statement
  • Equity Investment Financing - Contract Statement
  • Equity Investment Financing - Bonus Equity
  • Equity Investment Financing - Notice of Rights Issue
  • Equity Investment Financing - Client's Application for Rights Issue
  • Equity Investment Financing - Settlement of Rights Issue
  • Equity Investment Financing - Refund of Rights Issue
  • Custodian Fees Statement
  • Car New / Renewal Advice
  • Equity Investment Financing - Marginable Securities Listing

Advice Description:

  • Safe Deposit Box Overdue Rental - 1st Reminder
  • Safe Deposit Box Overdue Rental - 2nd Reminder
  • Safe Deposit Box Overdue Rental - Final Reminder

Advice Description:

  • Application for Telephone PIN

Advice Description:

  • Commercial Loan Maturity
  • Bridging Loan Partial Redemption
  • Mortgage - Change of Loan Tenor
  • Term Time Loan Confirmation Advice
  • NR Loan New Loan
  • NR Loan Rate Change
  • 25 DPD on maturity (Loan Renewal in 25 DPD)
  • Loan Prematurity Advice
  • NR Loan Partial Repayment
  • NR Loan Preclosure
  • NR Loan Closure
  • OD Line setup
  • OD Line Amount changes
  • NR Loan Interest Servicing
  • Loan Int 25 DPD (Int not serviced for 25days)
  • OD interest advice
  • OD Margin Call / NR Loans Margin Call
  • LTV Drop Communication Advice

Advice Description:

  • Change of Relationship Address Notification
  • Demographic Update - Date of Birth
  • Change of Email Address Notification
  • Demographic Update - Mother's Maiden Name
  • Demographic Update – Name
  • Demographic Update – Nationality
  • Demographic Update - Identification / Passport Number
  • Change of Address Notification
  • Change of Contact Number Notification

Advice Description:

  • Insurance Premium Insufficient ADVICE
  • Profile Mismatch Advice -TAA New/Top up/Increments
  • Profile Mismatch Advice - Unsolicited -New/Top up/ Increments
Benefits
Reduce Paper Clutter

Reduce Paper Clutter

Reduce Paper Clutter

No more filing of paper statements & transaction notifications, we do the organization for you.

Access Historical Data

Access Historical Data

Access Historical Data

Store up to 84* months worth of Electronic Statements and 36 months worth of Electronic Advices.

Save Time

Save Time

Save Time

Search for specific statements or advices with just a few clicks.

No Delays

No Delays

No Delays

Receive your statements and advices instantly without waiting for the mail.

Greater convenience

Greater convenience

Greater Convenience

Choose to receive your statements and advices directly in your email inbox.

Added Security

Added Security

Added Security

Paper statements and advices can be intercepted in the mail. By going paperless, your information is housed in a secured archive and only accessible by you.

Save The Environment

Save The Environment

Save the Environment

Reduce paper waste to keep environment clean and green for generations to come.

How to Enroll
Steps to enroll on Electronic Statements through Citibank Online:

STEP 1

Click on the Sign On button

Tips: No USER ID and Password? Click here to register for one today and start enjoying the full convenience of banking on the go.

STEP 2

After signing in to your account, click on Services > My Profile > Electronic Statements and Advices > Enroll/Edit Electronic statement to input your details.

STEP 3

Pre-confirmation page will be displayed.

STEP 4

Check that your details are correct and Click “Confirm”.

Click here for a detailed guide on how to enroll for Electronic Statements.

Alternatively, you request to enroll on Electronic Statements using the following methods:

Send us a secured message by logging in to Citibank Online
Call us: 24-Hour CitiPhone Banking at +65 6224 5757
How To View

Viewing your Electronic Statements/ Electronic Advices

There are two convenient ways to view your Electronic Statements and Electronic Advices.

Via Citibank Online

Via Citibank Online

An email notification will be sent to you when your monthly statements and advices are available online for your viewing.

Via your E-mail Inbox

Via your E-mail Inbox

The electronic version of your monthly statement and advices will be delivered directly to your e-mail inbox.

Click here for more information

* The earliest month available to view your monthly electronic statement is from April 2010.


Click here for the Citibank Online Statement User Agreement and Citibank Electronic Advice(s) Agreement.

ePassword

As an added level of security, the monthly statement or advices sent to your email inbox is encrypted with an electronic password (ePassword). This ePassword is generated during your initial Electronic Statement or Electronic Advice enrollment.

Have you forgotten your ePassword?

Your ePassword was generated via your chosen channel of enrollment for Electronic Statement and/or Electronic Advice.

Enrollment via Citibank Online

If you have enrolled for this service via our internet banking platform, you would have selected your preferred ePassword during the initial enrollment. This ePassword is an alphanumeric code between 8 to 14 characters.

Please enter this ePassword to view the encrypted PDF statement or advice.

Enrollment via Printed Application Form

If you have enrolled for this service using our printed application form or during your account opening process, a Default ePassword would have been generated during the initial enrollment of this service.

Please enter this ePassword to view the encrypted PDF statement or advice.

Would You Like To Change Your ePassword?

If you would like to change your ePassword, you can do so instantly and easily via our internet banking platform, Citibank Online. Simply follow the steps below.

Note: You will need your Citibank ATM Card Number and ATM PIN in order to change your default ePassword. If you do not have one, please contact your Relationship Manager or our 24-Hour CitiPhone Banking at +65 6224 5757 +65 6224 5757 .

Step 1:

Logon to www.ipb.citibank.com.sg with your 16-digit ATM Card Number and ATM PIN.

Step 2:

If you have enrolled for Electronic Statements and/or Electronic Advices, click "View Statement" or "View Advice" from the right menu respectively. Either option will lead you to Step 3.

For Electronic Statements, click on "Update Electronic Statement Setup" link.

For Electronic Advices, click on "Edit Enrollment Details" link.

Step 3:

Next, click on "Change Enrollment Details".

Step 4:

Enter and re-enter the "ePassword" in the fields provided and click "Next"

Step 5:

Verify the information on the confirmation screen and click on "Confirm" . Your ePassword has been changed.