Your Favorite Social Media Platforms

Your Favorite Social Media Platforms.

Help us to have a better understanding of your preferred social media platforms so that we can serve you better digitally.

1.  Do you engage on social media (such as Facebook, LinkedIn, Instagram) regularly?

2.  Which social media platforms do you use regularly? Tick the top three:

3.  Which social media platforms do you use for work/business purposes?

4.  How often do you check your most used social media platform?

5.  What is your age bracket?

6.  What is your gender?

7.  How would you like to receive content from Citibank?

This may include information about our Products and Services, promotions and events, but does not include personalized information regarding your Products (including banking, investments, loans, credit cards and insurance) that you currently hold with the bank.

8.  Which country do you currently reside in:

*Your answers will be held in strict confidentiality and will be used only for the purposes of this survey. The results will be reported in aggregate form only, and cannot be identified individually.


As an added level of security, the monthly statement or advices sent to your email inbox is encrypted with an electronic password (ePassword). This ePassword is generated during your initial Electronic Statement or Electronic Advice enrollment.

Have you forgotten your ePassword?

Your ePassword was generated via your chosen channel of enrollment for Electronic Statement and/or Electronic Advice.

Enrollment via Citibank Online

If you have enrolled for this service via our internet banking platform, you would have selected your preferred ePassword during the initial enrollment. This ePassword is an alphanumeric code between 8 to 14 characters.

Please enter this ePassword to view the encrypted PDF statement or advice.

Enrollment via Printed Application Form

If you have enrolled for this service using our printed application form or during your account opening process, a Default ePassword would have been generated during the initial enrollment of this service.

Please enter this ePassword to view the encrypted PDF statement or advice.

Would You Like To Change Your ePassword?

If you would like to change your ePassword, you can do so instantly and easily via our internet banking platform, Citibank Online. Simply follow the steps below.

Note: You will need your Citibank ATM Card Number and ATM PIN in order to change your default ePassword. If you do not have one, please contact your Relationship Manager or our 24-Hour CitiPhone Banking at +65 6224 5757 +65 6224 5757 .

Step 1:

Logon to with your 16-digit ATM Card Number and ATM PIN.

Step 2:

If you have enrolled for Electronic Statements and/or Electronic Advices, click "View Statement" or "View Advice" from the right menu respectively. Either option will lead you to Step 3.

For Electronic Statements, click on "Update Electronic Statement Setup" link.

For Electronic Advices, click on "Edit Enrollment Details" link.

Step 3:

Next, click on "Change Enrollment Details".

Step 4:

Enter and re-enter the "ePassword" in the fields provided and click "Next"

Step 5:

Verify the information on the confirmation screen and click on "Confirm" . Your ePassword has been changed.