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- Voice Biometrics
What is Voice Biometrics?
Benefits of Voice Biometrics
Now you can go through your banking verification process at an instance when you speak to your Relationship Manager or our CitiPhone officers.
Voice Biometrics authentication allows you to skip the verification questions while banking over the phone. Having enrolled onto Voice Biometrics, the verification process will be simplified by merely speaking to us in a casual manner. It is indeed as easy as it sounds.
Conveniently recognizes your voice instantly over the phone for verification purposes.
Saves you time on tedious verification questions when you talk to your Relationship Manager.
Accurately authenticates your unique voice pattern for greater security and ease of mind.
How do I enroll and start using Voice Biometrics?
Call our 24-Hour CitiPhone Banking at +65 6224 5757 to enroll onto Voice Biometrics, where your voice print will be recorded and stored.
Voice Pattern Stored
Upon successful enrollment onto Voice Biometrics, you will be notified via SMS & Email.
Verification with Voice Biometrics
The next time you speak to our CitiPhone officers or your Relationship Manager, you will be automatically authenticated by Voice Biometrics.
Frequently Asked Questions
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Voice Biometrics uses the voice print of an individual to verify his/her identity. Similar to a fingerprint, every individual has a unique voice print. This makes Voice Biometrics as secure as fingerprint authentication. A voice print is a numerical representation that cannot be emulated from the file or be reused in any form.
No. Citi uses Text Independent or Free Speech Voice Biometrics technology which does not require any vocal password. The verification will be conducted using your voice print whilst you are having a conversation with your Relationship Manager or CitiPhone officer.
No two voices are the same; even identical twins have different voice prints. When a speech is created, more than 70 body parts are involved. Hence, each human voice and extracted voice print is therefore unique.
There may be conditions that may affect the authentication of your voice. However, even with a slight cold, your voice could still be authenticated. Should the authentication process be affected by a change in your voice, the standard verification questions will be asked to safeguard your confidentiality.
This service is provided at no charge to enhance your banking experience.
Your consent to collect, store and use your voice print is required prior to enrollment. All you would have to do is call our 24-Hour CitiPhone Banking and request for Voice Biometrics enrollment.
Voice Biometrics is only available when customers speak to Relationship Managers, Assistant Relationship Managers and CitiPhone officers and is not available at branches or Citibank Online.
You will be able to use this service after 4 hours upon successful enrollment.
You may call our 24-Hour CitiPhone Banking and request for Voice Biometrics de-enrollment.