At Citibank, the security of your personal information and online banking transactions is our priority, which we ensure through the use of a User ID and Password.
Your User ID and Password is a unique identifier that serves as your electronic signature and allows you to access your banking details via Citibank Online or Citi Mobile® App.
If you have forgotten any of these, please kindly follow these steps:
1. Visit www.ipb.citibank.com.sg using a PC
2. Click on the "Sign On" link
3. Choose the "Forgot your Password" or "Forgot your User ID" link and follow the steps required to reset your User ID and Password
4. Thereafter, you will be able to sign on using your new User ID and Password