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You can now do even more.
We’ve updated the Citi Mobile® App for an all new experience

It’s quicker, it’s easier to use, and it’s the app that’s all about you.

Enjoy control over your finances and a seamless banking experience, whenever and wherever you go.

Find out what makes managing your finances and banking so simple.
Banking made simple






Personalised dashboard
Citibank Global Wallet
Online investments
Enhanced security
Instant global transfers
Activate & manage your card
All new features on the Citi Mobile® App
A new look for Citi Mobile® App. Designed with you in mind, we have made your online banking experience even more seamless and intuitive.
Make your Citibank Debit Mastercard a global currency. Spend like a local in 10 different currencies.
See your wealth at a glance. Sign on and see the overview of all your portfolio holdings with the touch of a finger.
Frequently Asked Questions
- How do I sign on?
Simply use the same User ID and Password you use to sign on to Citibank Online.
- Forgot your User ID/ Password?
At Citibank, the security of your personal information and online banking transactions is our priority, which we ensure through the use of a User ID and Password.
Your User ID and Password is a unique identifier that serves as your electronic signature and allows you to access your banking details via Citibank Online or Citi Mobile® App.
If you have forgotten any of these, please kindly follow these steps:
1. Visit www.ipb.citibank.com.sg using a PC
2. Click on the "Sign On" link
3. Choose the "Forgot your Password" or "Forgot your User ID" link and follow the steps required to reset your User ID and Password
4. Thereafter, you will be able to sign on using your new User ID and Password
- Don't have a User ID or Password?
You can register for a User ID and Password if you have an account with us. You may do so by downloading Citi Mobile® App or Citibank Online.
NOTE: Please have your ATM/Debit Card and ATM Pin OR Credit Card number, CVV and Date of Birth
- What kind of fund transfers can I do in Citi Mobile® App?
1. Transfer between your own Citibank accounts instantly
2. Transfer to other Citibank Customers instantly
3. Transfer to other Singapore bank using GIRO or FAST
a. GIRO will take 2- 3 days to be effected in the Singapore destination bank
b. FAST will take 15-20 Seconds to be effected in the Singapore destination bank
4. Make payments with Online Cheque. Just state the payee's name and address and Citibank will send the cheque for you.
5. Pay all your Bills including telecom, utilities and taxes.
6. Send money via Telegraphic Transfer to any country and any bank globally.
- Can you add payee in Citi Mobile® App?
Currently you cannot add a new payee using Citi Mobile® App. Please sign on to Citibank Online using your computer/tablet and add new payee.
- What will I need to do if I lose my phone with Snapshot enabled on Citi Mobile®?
Visit www.ipb.citibank.com.sg using a PC, click on the "Sign On" link, followed by the "Forgot your Password" link to re-set your password immediately.
- What is Touch ID / Face ID?
Touch ID / Face ID is a feature that enables login authentication based on fingerprints and Face Identification stored on your Apple iphone device; which is an alternative login mechanism to Citi's User ID and Password.
*Biometric authentication methods like Touch ID or facial recognition technology are proprietary to third parties and if you choose to use these methods, you need to do so in accordance with such third parties’ terms and conditions. If you choose to activate the biometric authentication function on the Citi Mobile® App, you will enable your biometric data (e.g. fingerprint or facial data) saved on your device to be used to access to the Citi Mobile® App. Accordingly, you should not activate the biometric authentication function, and to immediately de-activate such biometric authentication function, if any other person's biometric data is saved, whether now or in the future, on your device.
- Which phone models are eligible for Touch ID / Face ID activation?
Touch ID feature is available on Apple Mobile Phone Models 5S and newer. Face ID feature is available on Apple Mobile Phone Models X and newer. Android devices are not supported currently.
- How secure is Touch ID / Face ID?
Your fingerprint information is stored on your Apple device's Secure Element. Once you enable Touch ID / Face ID as a login method for your Citi Mobile® App, an encrypted token is created and stored in Citi Mobile® App and our Citi system. No login information is stored on the Citi Mobile® App.
- How to enable Touch ID / Face ID for Citi Mobile® App?
Step 1: Sign on to Citi Mobile® App.
Step 2: Select the “Profile” button located in the top left hand corner > Under Security Settings select “Touch ID / Face ID”
Step 3: Enable Touch ID / Face ID
Step 4: Key in your 6 digit unlock code or OTP sent to your mobile via SMS.
Your Touch ID / Face ID is enabled on your device. - How to disable Touch ID / Face ID for Citi Mobile® App?
Step 1: Sign on to Citi Mobile® App.
Step 2: Select the “Profile” button located in the top left hand corner > Under Security Settings select “Touch ID / Face ID”
Step 3: Disable Touch ID / Face ID - How long is my Touch ID / Face ID enrollment for Citi Mobile® App valid?
Enrollment of Touch ID / Face ID for Citi Mobile® App is valid for 45 days. If you have not logged into the Citi Mobile® App by manually entering the password, Touch ID / Face ID will be disabled for Citi Mobile® App. This will not impact any other Touch ID / Face ID enrollment you have on your device.
- I have 5 fingerprints and 2 face profile IDs stored in my phone. Do all have them have access to my Citibank account?
Touch ID / Face ID recognizes all fingerprints / face profiles registered in your device. For security reasons, we recommend that you do not register third party finger prints or face profile in your device. This is to protect not just your Citibank account but the rest of your personal details in your phone.
- Will Touch ID / Face ID work when I am overseas?
No, Touch ID will not work if the service provider has changed in the overseas country.
- Will Touch ID / Face ID for Citi Mobile® App be disabled once I change my mobile number?
Changing the mobile number will not disable Touch ID as long as SIM card and the service provider remains the same.
- Why was my Touch ID / Face ID Turned off?
There are a few reasons why your Touch ID may have been turned off:
1. You have changed your service provider
2. You have recently changed your User ID or Password
3. You have not logged into your Citi Mobile® App by entering your password for the past 45 days
4. You might have changed your SIM card
5. Your online account is locked because you have exceeded the maximum number of password tries
6. You have entered the wrong OTP when signed on for 3 times
7. You have enabled Touch ID for your account on a different device
8. Your Citibank User ID is deleted in our system
Citibank Singapore Ltd
Co.Reg. No. 200309485K
Copyright © 2019 Citigroup Inc.
Securities Disclaimers:
This document does not constitute the distribution of any information or the making of any offer or solicitation by anyone in any jurisdiction in which such distribution or offer is not authorised or to any person to whom it is unlawful to distribute such a document or make such an offer or solicitation.
• Not Bank Deposits • Not Bank Guaranteed • May Lose Value • Not FDIC Insured • Not Offered to US Persons • Are subject to investment risks, including the possible loss of the principal amount invested
Deposit Insurance Scheme - Singapore dollar deposits of non-bank depositors are insured by the Singapore Deposit Insurance Corporation, for up to S$75,000 in aggregate per depositor per Scheme member by law. Foreign currency deposits, dual currency investments, structured deposits and other investment products are not insured.
The information provided on this website does not constitute the marketing of any products or services to individuals resident in the European Union, European Economic Area, Switzerland, Guernsey and Jersey. The content on this website is not, and should not be construed as, an offer, invitation or solicitation to buy or sell any of the products and services mentioned herein to such individuals.
This advertisement has not been reviewed by the Monetary Authority of Singapore.
No content.