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Introducing Citi Mobile® Token
Use the Citi Mobile® Token to authenticate all your transactions, replacing other methods like Online Security Device, or One-Time PIN (OTP) via SMS.
SECURE
Protected by a 6-digit Unlock Code chosen by you, and restricted to one mobile device of your choice.
INSTANT
Enter your unique Unlock Code to instantly authenticate your transactions initiated in Citi Mobile® App on your Citi Mobile® App on your Citi Mobile®Token enabled device. No more waiting for an OTP via SMS, or worrying about misplacing your Online Security Device.
EASY
Authenticates all online transactions such as payments and transfers, adding new payee, and updating your contact details. It also generates OTP for online purchases - for credit cards only.How to Set up
Enable Citi Mobile® Token in 4 easy steps
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Step 1Login to the Citi Mobile® App.
Create a User ID and Password if you don’t already have one. -
Step 2From the top left hand corner, click on the “Profile” icon and click on “Citi Mobile® Token”
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Step 4Create a customized 6 digit
Citi Mobile® Token code
of your choice.
2 convenient ways to use Citi Mobile® Token
Citi Mobile® App
Authenticate instantly with your unique Unlock Code for all transactions initiated in the Citi Mobile® App on your Citi Mobile® Token enabled device.
Citibank Online
Instantly generate a One-Time PIN (OTP) with your unique Unlock Code, to authenticate all transactions on Citibank Online.
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Citi Mobile® Token is a feature within the Citi Mobile® App that authenticates transactions, as an alternative to other authentication methods such as Online Security Device, or One-Time PIN (OTP) via SMS. You may still use your Online Security Device or OTP via SMS to authenticate transactions. Please note that the Citi Mobile® Token can only be enabled with the Citi Mobile® App on one mobile device.
The benefits of the Citi Mobile® Token are:
Secure
Protected by a 6-digit Unlock Code chosen by you, and is restricted to one mobile device of your choice.
Instant
Enter your unique Unlock Code to instantly authenticate your transactions initiated in Citi Mobile® App on your Citi Mobile® Token enabled device. No more waiting for an OTP via SMS, or worrying about misplacing your Online Security Device.
Easy
Authenticates all online transactions such as payments and transfers, adding a new payee, and updating your contact details. It also generates OTP for online purchases.
You can enable the Citi Mobile® Token in 4 steps:
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Step 1:Sign on to the Citi Mobile® App.
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Step 2:Select "Enable" to continue.
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Step 3:Enter your OTP via SMS or Online Security Device for authentication.
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Step 4:Create your 6-digit Unlock Code.
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You have successfully enabled the Citi Mobile® Token.
Citi Mobile® Token can be used in the following scenarios:
Citi Mobile® App
Authenticate instantly with your unique Unlock Code for all transactions initiated in the Citi Mobile® App on your Citi Mobile® Token enabled device.
Citibank Online
Instantly generate an OTP or Transaction Authorization Code (TAC) with your unique Unlock Code, to authenticate all transactions on Citibank Online.
When making payment for online purchases
Instantly generate an OTP with your unique Unlock Code, for online purchases.
The unique Unlock Code ensures that only you have access to the Citi Mobile® Token on your device and can generate a One-Time PIN (OTP) and / or Transaction Authorization Code (TAC). Please remember your Unlock Code and do not share it with anyone.
Yes, you can still use your Online Security Device or get OTP via SMS. However, with the Citi Mobile® Token, if you are making transactions in the Citi Mobile® App on your Citi Mobile® Token enabled device, authentication is instant when you enter your unique Unlock Code. There’s no need to wait for OTP via SMS, or worry about misplacing your Online Security Device.
Once you have registered for the Citi Mobile® Token, it becomes your primary mode of authentication for all transactions made through the Citi Mobile® App. The option to use Online Security Device or OTP via SMS will be made available in the Citi Mobile® App only if your authentication via the Citi Mobile® Token is unsuccessful.
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Step 1:Select your intended transaction on the Citi Mobile® App.
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Step 2:Enter your 6-digit Unlock Code when prompted
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Once the authentication is successful, your selected transaction will be automatically completed.
Generate OTP with the following steps:
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Step 1: Select "Generate One-Time PIN (OTP)" at the login screen
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Step 2:Enter your 6-digit Unlock Code
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Step 3:Enter the OTP generated by the Citi Mobile® Token where requested to complete your transaction
Yes, you would be able to do so with the following steps:
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Step 1:Launch the Citi Mobile® App on your other mobile device. An OTP screen will be displayed when you are attempting to perform a transaction and/or activity that requires an OTP.
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Step 2:On your Citi Mobile® Token enabled device, click on the "Generate One-Time PIN (OTP)" button on the login screen of the Citi Mobile® App.
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Step 3:Enter your 6-digit Unlock Code
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Step 4:An OTP will be generated by the Citi Mobile® Token; enter this OTP on the OTP screen of your other mobile device where your transaction and/or activity is performed.
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Your transaction and/or activity will be completed upon the successful authentication of the OTP.
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Step 1:Choose the payee you want to add and enter the necessary payee details.
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Step 2:Enter 6-digit Unlock Code.
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Step 3:The Citi Mobile® Token will automatically perform the Transaction Signing.
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Once authentication is successful your payee will be added.
For added security, a TAC is required for selected transactions such as:
- Add Payee for payment and transferring funds
- High Value Transfer & Payment
- Telegraphic Transfer
- Change of E-mail Address and mobile phone number
- Sending a secured message
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When Transaction Signing is required, please follow the instructions shown on the Citibank Online screen below:
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Step 1:Select "Generate One-Time PIN (OTP)" on the login screen
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Step 2:Enter your 6-digit Unlock code
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Step 3: Enter the 10-digit Challenge Code from the Citibank Online Transaction Signing screen into the bar as shown below and select "Proceed"
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Step 4:The TAC will be generated
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Step 5:Enter the TAC where required (as shown below). Then select "Continue" to complete your transaction.
Yes, you would be able to do so with the following steps:
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Launch the Citi Mobile® App on your other mobile device. A Transaction Signing screen will be displayed when you are attempting to perform a transaction and/or activity that requires a TAC. Click on "Authenticate using Citi Mobile® Token". A 10-digit Challenge Code will be displayed on the screen.
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Step 1:On your Citi Mobile® Token enabled device, click on the "Generate One-Time PIN (OTP)" button which many be found on the login screen of the Citi Mobile® App.
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Step 2: Enter your 6-digit Unlock code
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Step 3:Enter the 10-digit Challenge Code displayed in your other mobile device into the input field located in the lower half of the screen. Click on "Proceed" button.
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Step 4:The TAC will be generated
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Step 5:Enter this TAC to the TAC screen of the other mobile device where your transaction and/or activity is being performed.
No, you will not be able to use the Citi Mobile® Token without installing the Citi Mobile® App.
Click here to download the Citi Mobile® App.
If you have lost your mobile phone, there are 3 ways to disable your Citi Mobile® Token:
- Login to your Citibank Online account on your browser and follow these steps:
→ Services → My Profile → Deactivate Citi Mobile® Token - By enabling the Citi Mobile® Token on another mobile device, the Citi Mobile® Token will automatically be deactivated on the previous mobile device.
- Call CitiPhone at +65 6224 5757 to deactivate your Citi Mobile® Token.
Simply enable the Citi Mobile® Token on your new mobile device, the Citi Mobile® Token will be automatically deactivated on the previous device.
Click here to learn how to enable the Citi Mobile® Token.
No, you will not be able to generate One-Time PIN (OTP) and / or Transaction Authorization Code (TAC) on the old device to authenticate your transactions. For security reasons, you can register for the Citi Mobile® Token on one device only. If you have enabled the Citi Mobile® Token on a new device, the Citi Mobile® Token on the previous device will be automatically deactivated.
Your OTP authentication may be unsuccessful because you have entered an incorrect Unlock Code. Please try again and note that entering an incorrect Unlock Code more than three times in a row will lock you out of Citibank Online and the Citi Mobile® App. Should you need assistance, please call our CitiPhone at +65 6224 5757.
If you have forgotten your Unlock Code, you can reset your Unlock Code. Click here for instructions on how to reset your Unlock Code.
Alternatively, you can try to refresh your Citi Mobile® Token from the Citi Mobile® App. Go to Settings → Manage Citi Mobile® Token → Having trouble? Try again.
Please call your Relationship Manager or our CitiPhone hotline at +65 6224 5757 for assistance.
You can reset your Unlock Code by signing on to the Citi Mobile® App and follow the steps below:
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Step 1:Select "Settings" from the menu
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Step 2:Select "Manage Citi Mobile® Token"
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Step 3: Select "Change your Unlock Code"
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Step 4:Enter OTP via Online Security Device or OTP via SMS.
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Step 5:Enter new 6-digit Unlock Code twice and select "Confirm"
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Done.
Now all you need from your mobile phone to authenticate mobile transactions - from banking services to shopping online
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Citibank IPB SG |
Download Citi Mobile® App today. See more on Citi Mobile® here 
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iPhone is a registered trademark of Apple Inc. The trademarks, service marks and company names used above are the property of their respective owners.
Android is a trademark of Google Inc.
Some or all of the services (including payments and transfers) that may be accessed through Citi Mobile® App or Citibank Online may not be available during our scheduled maintenance times. In the event of such unavailability, you may call our 24-Hour CitiPhone Banking at +65 6224 5757 or contact your Relationship Manager for further assistance. Citibank exercises no control and assumes no responsibility for any delay, misconnection, variation in response times and connectivity of any Internet Service Provider (whether local or overseas) through which access to Citi Mobile® App and/or Citibank Online is effected.
Citibank does not charge you a fee for using Citi Mobile® App. However, charges from your wireless carrier may apply.
All payments and transfers are subject to the Citibank Online User Agreement. Citibank full disclaimers, Terms and Conditions apply to individual products and banking services.
