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Digital Banking: Quick Start Guides

Guides and tips to get you started on Citibank Online.

Easy Banking

Check account balances, make payments and transfer across borders conveniently. Need to update your contact details? A few taps is all it takes. You can also get your questions answered via the Citi Mobile® App.

  • Personal Information Update
    Personal Information Update
  • Chat with RM*
    Chat with RM*

    *Citigold and Citigold Private Client customers.

Wealth. Done well

Wealth creation and protection go hand in hand. Access our suite of investment products to grow your wealth. Get a holistic view of your portfolio, all from your wealth dashboard.

  • Authorization Corner
    Authorization Corner

    • All about digital

    With an intuitive interface and search functionality, the Citi Mobile® App lets you locate everything you need in seconds. Living a fast-paced life? Getting things done is easy with our end-to-end digital servicing model. You can apply for products, provide feedback, retrieve statements and more, all on the app.

    Safe and secure

    Safeguard your account with our state-of-the-art protection, fortified by monthly security enhancements. Use biometric authentication for a seamless and secure login experience.

    ePassword

    As an added level of security, the monthly statement or advices sent to your email inbox is encrypted with an electronic password (ePassword). This ePassword is generated during your initial Electronic Statement or Electronic Advice enrollment.

    Have you forgotten your ePassword?

    Your ePassword was generated via your chosen channel of enrollment for Electronic Statement and/or Electronic Advice.

    Enrollment via Citibank Online

    If you have enrolled for this service via our internet banking platform, you would have selected your preferred ePassword during the initial enrollment. This ePassword is an alphanumeric code between 8 to 14 characters.

    Please enter this ePassword to view the encrypted PDF statement or advice.

    Enrollment via Printed Application Form

    If you have enrolled for this service using our printed application form or during your account opening process, a Default ePassword would have been generated during the initial enrollment of this service.

    Please enter this ePassword to view the encrypted PDF statement or advice.

    Would You Like To Change Your ePassword?

    If you would like to change your ePassword, you can do so instantly and easily via our internet banking platform, Citibank Online. Simply follow the steps below.

    Note: You will need your Citibank ATM Card Number and ATM PIN in order to change your default ePassword. If you do not have one, please contact your Relationship Manager or our 24-Hour CitiPhone Banking at +65 6224 5757 +65 6224 5757 .

    Step 1:

    Logon to www.ipb.citibank.com.sg with your 16-digit ATM Card Number and ATM PIN.

    Step 2:

    If you have enrolled for Electronic Statements and/or Electronic Advices, click "View Statement" or "View Advice" from the right menu respectively. Either option will lead you to Step 3.

    For Electronic Statements, click on "Update Electronic Statement Setup" link.

    For Electronic Advices, click on "Edit Enrollment Details" link.

    Step 3:

    Next, click on "Change Enrollment Details".

    Step 4:

    Enter and re-enter the "ePassword" in the fields provided and click "Next"

    Step 5:

    Verify the information on the confirmation screen and click on "Confirm" . Your ePassword has been changed.