QUICK START GUIDES FOR ONLINE BANKING

Guides and tips to get you started on online banking.

Guides and tips to get you started on online banking.

Quick Start Guides for Citi Mobile® & Citibank Online

We believe that Citi Mobile® & Citibank Online could be the most convenient ways to bank – that is why we have created a suite of quick-start guides just help get you started with online banking.

Choose from a catalogue of great tips and step-by-step guides to help you transact and manage your wealth options without ever having to visit the branch.

Believe it, it’s really that easy.

  • Digital 101
    Digital 101

    Overview of the features we offer on Citibank Online and Citi Mobile® App. And why they will ease your banking experience.

  • User Registration
    User Registration

    Step by step guide on how to register for user ID and password to access our online banking services and how to reset them.

  • Citi Mobile® Token
    Citi Mobile® Token

    Step by step guide on how to enable Citi Mobile® Token, authenticate your transactions with it and disable it any time.

  • Payments & Transfers
    Payments & Transfers

    Step by step guide on how to add a payee, make a fund transfer and set up recurring payments.

  • Document Upload
    Document Upload

    Step by step guide on how to submit your documents via Citibank Online.

  • Risk Profile & CKA Update
    Risk Profile & CKA Update

    Step by step guide on how to update your Risk Profile and CKA on Citibank Online.

  • EFX Trading
    EFX Trading

    Step by step guide on how to create your currency watchlist, create an order and modify it, add alerts to currency pairs you are watching and see your portfolio.

ePassword

As an added level of security, the monthly statement or advices sent to your email inbox is encrypted with an electronic password (ePassword). This ePassword is generated during your initial Electronic Statement or Electronic Advice enrollment.

Have you forgotten your ePassword?

Your ePassword was generated via your chosen channel of enrollment for Electronic Statement and/or Electronic Advice.

Enrollment via Citibank Online

If you have enrolled for this service via our internet banking platform, you would have selected your preferred ePassword during the initial enrollment. This ePassword is an alphanumeric code between 8 to 14 characters.

Please enter this ePassword to view the encrypted PDF statement or advice.

Enrollment via Printed Application Form

If you have enrolled for this service using our printed application form or during your account opening process, a Default ePassword would have been generated during the initial enrollment of this service.

Please enter this ePassword to view the encrypted PDF statement or advice.

Would You Like To Change Your ePassword?

If you would like to change your ePassword, you can do so instantly and easily via our internet banking platform, Citibank Online. Simply follow the steps below.

Note: You will need your Citibank ATM Card Number and ATM PIN in order to change your default ePassword. If you do not have one, please contact your Relationship Manager or our 24-Hour CitiPhone Banking at +65 6224 5757 +65 6224 5757 .

Step 1:

Logon to www.ipb.citibank.com.sg with your 16-digit ATM Card Number and ATM PIN.

Step 2:

If you have enrolled for Electronic Statements and/or Electronic Advices, click "View Statement" or "View Advice" from the right menu respectively. Either option will lead you to Step 3.

For Electronic Statements, click on "Update Electronic Statement Setup" link.

For Electronic Advices, click on "Edit Enrollment Details" link.

Step 3:

Next, click on "Change Enrollment Details".

Step 4:

Enter and re-enter the "ePassword" in the fields provided and click "Next"

Step 5:

Verify the information on the confirmation screen and click on "Confirm" . Your ePassword has been changed.