CITI MOBILE BANKING

The way to bank.

International Mobile Banking for Easy Banking

Experience Banking at Your Fingertips

Managing your investments in Singapore is now easier with our mobile banking app. Citi Mobile® App lets you stay on-the-go and enjoy full control over your finances at all times. With a clear, easy-to-use design and interface, Citi Mobile® App allows you to check your account balances, recent transactions, make payments, transfer funds and much more.

  • Key Features:

Citi Mobile® Token
Your mobile phone is now your online security device. Learn more here.
Enhanced Trading Tools
Now, you can add stocks to existing Watch List, view more charting options and so much more.
Change PIN
Want to change your ATM PIN? You can now change your PIN wherever and whenever you need to.
Language Preference
Experience easy switch between English and Traditional Chinese languages using the app.
Snapshot
Preview balances and accounts at a glance. Sign up once and check balances without using any password.
Improved User Experience
View summary of all your accounts at one glance.
OVERVIEW

How to get started

You will be able to access Citi Mobile® using your User ID, Password and One-Time PIN (OTP) on your mobile phones.

Click here if you do not have a User ID and password.

Download the Citibank IPB SG App :

  • Mobile Banking Apps
  • Citi Mobile® is available for download from the App store and Google Play store of the following countries and jurisdictions: Australia, China, Hong Kong, Korea, India, Indonesia, Japan, Malaysia, Philippines, Singapore, Thailand, Taiwan, United Arab Emirates, United Kingdom, United States of America and Vietnam. If you are having difficulties downloading the app from the App Store, click here Click here to view our latest security message regarding Apple iOS and devices. For other handsets Access via your mobile browser at www.ipb.citibank.com.sg
FEATURES

Here are some features of Citi Mobile®:

What's available on Citi Mobile® App:

Self-service Banking Services Register for User ID & Password
Reset User ID & Password
Reset ATM PIN
Sign on with fingerprint
Enable Citi Mobile® Token
Link Debit Card to different currency checking account
Report lost card & request for replacement card
Card activation
Activate card for overseas usage
Reactivation of inactive accounts
Locate ATM & Branches
See account balances

Transfers & Payments

  • Add payee
  • Manage payee
  • Payment & transfers*
  • Setup recurring payment
Investment Services

Brokerage

  • Stocks analysis by Thomson Reuters
  • Save stocks you are watching for easy viewing
  • Trade stocks
  • View holdings & transaction history
  • Set alerts to help you monitor stock prices and order processing status

Foreign Exchange(FX) Trading

  • Overview of currency pairs performances by Thomson Reuters
  • See FX rates
  • Trade FX
  • Transaction history
  • Set alerts to keep you informed of price movements and executed orders

Time Deposits

  • See rates
  • Establish Time Deposits
  • See Time Deposits summary
Investment Insights

Total Wealth Advisor

  • View your portfolio & the financial goals you have set with your relationship managers
*Please note that the limit per transfer via Citi Mobile® App is SG$10,000, up to the daily limit according to the mode of transfer. Click here to see the charges and transfer limits for the various types of fund transfers.
FAQs
General FAQs

Click on    to expand and on    to minimise the details.

Simply use the same User ID and Password you use to Sign on to Citibank Online.

At Citibank, the security of your personal information and online banking transactions is our priority, which we ensure through the use of a User ID and Password.

Your User ID and Password is a unique identifier that serves as your electronic signature and allows you to access your banking details via Citibank Online or Citi Mobile.

If you have forgotten any of these, please kindly follow these steps:

1. Visit www.ipb.citibank.com.sg using a PC

2. Click on the "Sign On" link

3. Choose the "Forgot your Password" or "Forgot your User ID" link and follow the steps required to reset your User ID and Password

4. Thereafter, you will be able to login using your new User ID and Password

You can register on Citi Mobile® App if you have a Citibank Checking, Savings or Ready Credit or Credit Card account. However, if you already have a Citibank® account, but need a User ID and Password, go to the Citi Mobile® App Sign On page and select Register.

NOTE: Please have your ATM/Debit Card and ATM Pin OR Credit Card number, CVV and Date of Birth

Registering for Citi Mobile® Snapshot will allow you to view your Citi Checking, Savings, Ready Credit and Credit Card accounts balances without entering your User ID and Password every time you access the Citi Mobile App.

However you will still need to Sign on to Citi Mobile® using your User ID and Password every 45 days.

Simply Sign On to the Citi Mobile® app, go to Settings and Enroll for Citi Mobile® SnapShot.

The Citi Mobile® Snapshot lets you view:

- Your Checking, Savings, Ready Credit and Credit Card account balances

- My Offers

You will need to Sign on using your User ID and Password to make transactions like payment and transfers, Buy/Sell Stocks, View your account details etc.

1. Transfer between your own Citibank accounts instantly

2. Transfer to other Citibank Customers instantly

3. Transfer to other Singapore bank using GIRO or FAST

a. GIRO will take 2- 3 days to be effected in the Singapore destination bank

b.FAST will take 15-20 Seconds to be effected in the Singapore destination bank

4. Make payments with Online Cheque. Just state the payee's name and address and Citibank will send the cheque for you.

5. Pay all your Bills including telecom, utilities and taxes.

6. Send money via Telegraphic Transfer to any country and any bank globally.

Currently you cannot add a new payee in using Citi Mobile. Please login to Citibank Online using your computer/tablet and add new payee.

Visit www.ipb.citibank.com.sg using a PC, click on the "Sign On" link, followed by the "Forgot your Password" link to re-set your password immediately.

Touch ID™ FAQs
  • Enjoy Paperless Freedom with Citibank Electronic Statements and Advices
  • Your first trade is free with Citibank Brokerage.

Disclaimers

iPhone is a registered trademark of Apple Inc. The trademarks, service marks and company names used above are the property of their respective owners.

Android is a trademark of Google Inc.

Some or all of the services (including payments and transfers) that may be accessed through Citi Mobile® or Citibank Online may not be available during our scheduled maintenance times. In the event of such unavailability, you may call our 24-Hour CitiPhone Banking at +65 6224 5757 or contact your Relationship Manager for further assistance. Citibank exercises no control and assumes no responsibility for any delay, misconnection, variation in response times and connectivity of any Internet Service Provider (whether local or overseas) through which access to Citi Mobile® and/or Citibank Online is affected.

Citibank does not charge you a fee for using Citi Mobile®. However, charges from your wireless carrier may apply.

All payments and transfers are subject to the Citibank Online User Agreement. Citibank full disclaimers, Terms and Conditions apply to individual products and banking services.

Click here for more details on how to take preventive measures to safeguard yourself against online threats.

If you are experiencing difficulties finding the Citi Mobile app via the App Store, rectify the problem by changing your iTunes & App Store Country setting to Singapore. After doing so, the new Citi Mobile app will be available for download in the Store.

  • Launch "iTunes & App Stores" under settings

  • Click on "Apple ID"

  • Click on "View Apple ID"

  • Click on "Change Country or Region"

  • Select "Singapore" as the region

  • Now you can go to the app store and search for Citibank IPB SG to download the app

Note: To continue accessing your country's App Store, you can follow the above steps again to switch your iTunes & App Store country settings back to your preferred country or region.

For further assistance, please contact your Relationship Manager or our 24-Hour CitiPhone Banking at +65 6224 5757+65 6224 5757.