- Live Chat
Talk to us
Banking can be complicated, but we're always here to help you with all your queries. Whether you want to know how to add a payee, upload your documents or just know more about your account, reach us quickly and easily with Live Chat – a new feature exclusively for our Digital Bank clients.
Prefer talking to typing? Easily switch between Chat and Voice Calls all within the same session
Live Chat is safe and secure to use, protected via online authentication
Live Chat is available on Mondays to Fridays, 10am to 5pm (Singapore Business Days)
How to use Live Chat in 3 easy steps
1.Click on "Live Chat" after you login to Citibank Online. When prompted, enter your One-Time-PIN (OTP) to continue.
2.Type your enquiry in the Chat box to start chatting with our Digital Client Care Team.
3.To log out of the Chat session, simply close the chat window.
You may also click here to download the Live Chat Quick Start Guide.