Talk to us

Banking can be complicated, but we're always here to help you with all your queries. Whether you want to know how to add a payee, upload your documents or just know more about your account, reach us quickly and easily with Live Chat – a new feature exclusively for our Digital Bank clients.

  • Prefer talking to typing? Easily switch between Chat and Voice Calls all within the same session

  • Live Chat is safe and secure to use, protected via online authentication

  • Live Chat is available on Mondays to Fridays, 10am to 5pm (Singapore Business Days)

How to use Live Chat in 3 easy steps

  • 1.
    Click on "Live Chat" after you login to Citibank Online. When prompted, enter your One-Time-PIN (OTP) to continue.
  • 2.
    Type your enquiry in the Chat box to start chatting with our Digital Client Care Team.
  • 3.
    To log out of the Chat session, simply close the chat window.

You may also click here to download the Live Chat Quick Start Guide.

  • 1. Click on "Yes" to start your Voice Call.

  • 2. Once your call is connected, speak to our Digital Client Care Manager.

  • 3. Click on to end the conversation.

  • 1. When file is sent, click "+" to view.

  • 2. Click on the file name to download.

  • 3. When the chat ends, you will be able to download and see the list of files that has been sent during the chat session.

  • 1.Digital Client Care Manager starts screen sharing.

  • 2. Document is shown on screen. Click on "+" to open the drawing tools to draw on the document.

  • 3. Digital Client Care Manager can also explain important points with the drawing tools.

Having difficulties accessing Live Chat?

You may be using an unsupported browser, kindly use any of the recommended browsers below for an
enhanced Live Chat experience:

Online investments Preferential rates for online investments
Brokerage 0.20% per trade
eMutual Funds 1.5% per trade
Category Reward points
Transaction Rewards
Funding Rewards
Investment Rewards