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Contact Us
At your assistance around the clock. Powered by Citi
There are many different ways you can get in touch with Citibank.
To locate the Citibank branch/ATM, atm5, or AXS nearest you :
  • Click here for a list of Citibank branches, ATMs, atm5 and AXS locations in Singapore.
  • Click here for a list of Citibank locations around the world.
For confidential or account related questions :
  • Please Sign On with your 16-digit card number and ATM PIN.
  • Go to your Inbox , located at the top right of your home page.
  • Compose and send us your secure mail for our follow up.
For more information about us
If you are new to the bank :
  • Please proceed to our welcome page to find out more about Singapore and how we can help you take advantage of global opportunities to grow, protect & preserve your wealth.
If you are visiting Singapore soon :
  • Feel free to make an appointment with us and we will be happy to walk through your financial health check in person with you.
For general enquiries or feedback :
  • You can email us or call our CitiPhone Officers at :
  • 24-Hour CitiPhone Banking: +65 6224 5757
  • 24-Hour CitiGold Priority Hotline: +65 6323 3200
Please do not send your account related instructions or queries via this link!
We will not act on / respond to such instructions/queries sent via this link. For your protection, please Sign On to Citibank Online to send us your SECURE message via My Home Inbox or call our 24-hour CitiPhone Hotline.
For other remote banking options :
  • You can choose to access your accounts via Self-Service Phone Banking, available in English and Chinese, or Speak to a CitiPhone Officer :
  • 24-Hour CitiPhone Banking: +65 6224 5757
  • 24-Hour Citigold Priority Hotline: +65 6323 3200
  • With Fax Banking service, you can send your banking instructions and enquiries to us. All instructions received will be effected within three business days.
  • Fax banking: +65 6632 4759
For Citibank Brokerage enquiries or order placement :
  • You can call our Phone Trading Hotline to enquire about Citibank Brokerage services and place a U.S. and Singapore market order :
  • Phone Trading Hotline: +65 6333 3223
  • Our hotline is opened on weekdays (excluding Singapore public holidays) from 8:30am to 5:00am (Singapore time).
  • If you are interested in Citibank Brokerage, please click here to send us a message.
Other information :
  • Forgot your PIN? Please call us at +65 6224 5757 to have a new PIN issued to you.
Reporting your concerns / issues with Citibank
  • Share with us your concerns / complaints about Citibank products or services here.
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