Only customers of Citibank Singapore Ltd, International Personal Bank (hereinafter known as "Citibank") are eligible to participate in this program.
1.
Citibank Reward Voucher shall be issued in the name and mailed to the mailing address of the customer as per our bank's records, and shall specify the Reward as selected by the customer, subject to availability of stock and provided the customer has sufficient Points.
2.
All Points earned in year 2010 must be redeemed before December 31 2011 and are not exchangeable for cash, credit or kind.
3.
For Citibank Reward Voucher issuance, please allow a processing time of two to four weeks from the time your redemption is received.
4.
The Citibank Reward Voucher can be redeemed for the item/service as per stated on the voucher.
5.
The Rewards featured are valid from January 15 to December 31 2010. Redemption of all Rewards featured must be made by December 31 2010. All Citibank Reward Vouchers must be fully utilized no later than the expiry date indicated on each voucher and are not exchangeable for cash, credit or kind. Any unused amount of the Citibank Reward Voucher will be forfeited and will not be refunded.
6.
For Air Miles Redemption:
6.1.
Terms and conditions of mileage partners apply.
6.2.
Bookings using air miles have to be done in advance and Citibank is not obliged to guarantee any seats for any flights using the miles, nor is Citibank obliged to pay/reimburse in the event that the preferred bookings cannot be attained using the miles. If the air miles Membership Number is misquoted and the miles are credited into a wrong account as a result, Citibank is not obliged to compensate for the miles that are wrongly credited.
6.3.
Citibank reserves the right to vary and/or change the number of air miles to be credited at any time without any prior notice.
7.
All Citibank Reward Vouchers must be presented to the sales staff of the respective service provider before the collection/consumption of the gift/reward.
8.
Redemption and use of a Citibank Reward Voucher is subject to availability and to such conditions as may be specified by the participating service provider, and cannot be exchanged for cash, credit or in kind unless otherwise stated. Please call the respective service providers to make advance booking to avoid disappointment. In the event that gifts as specified in the Citibank Reward Vouchers are unavailable for any reason whatsoever, the participating service provider/Citibank reserve the right to substitute the same with another reward of similar value without prior notice. Please note that some rewards may not be available in certain jurisdictions.
9.
Should the Citibank Reward Vouchers be lost, damaged or stolen, please call our 24-Hour CitiPhone Banking at +65 6224 5757 to prevent the use of Citibank Reward Vouchers by unauthorized persons. However, the responsibility for the Citibank Reward Vouchers remains with the customer and, as such, Citibank reserves the right to recover the full cost of the rewards from the customer should the Citibank Reward Voucher be misused.
10.
To redeem a Reward, the customer must present the relevant Reward Voucher at the relevant participating service provider. If the customer makes a purchase, which exceeds the value of the Citibank Reward Voucher, the customer must pay the difference. There shall be no refund, in any form whatsoever, if the value of the goods and/or services requested is below that of the Reward Voucher.
11.
Multiple Citibank Reward Vouchers per visit may be used in the redemption of any Reward, unless otherwise stated.
12.
Use of the Citibank Reward Voucher is subject to the terms and conditions stated on the Citibank Reward Voucher. Citibank Reward Voucher shall not be used to purchase any item on sale or on special offer nor used in conjunction with any discount card, loyalty program, promotional voucher or similar scheme unless otherwise stated.
13.
Citibank has carefully chosen the respective service provider for this program. However, Citibank will not be liable for any loss, damage or non-performance arising from delivery, use of products and services offered through this program, Citibank is also not obliged to replace any damaged, lost or stolen Citibank Reward Vouchers.
14.
Citibank shall not in any way be liable for any goods or services or the quality of performance of such goods or services supplied by any participating mechant, site or service provider or other authorized agent under the program. The customer should seek redress and direct any complaints or comments in respect of such goods and services to the respective participating merchant, provider or agent.
15.
All hotel stays are subject to the availability of rooms. No walk-ins will be entertained and the hotels reserve the right to impose a one-night room charge for late cancellations and no-shows.
16.
For joint accounts, redemption instructions will be accepted from any one of the joint account holders excluding customers who are aged below 21 years. Citibank Reward Vouchers can be presented to the respective service provider for the collection/consumption of the gift/reward by any one of the joint account holders.
17.
For full terms and conditions of each reward, please visit our website at www.ipb.citibank.com.sg.
1.
Validity of Points extends for one year after the end of the calendar year which the Points are awarded. For example, Points earned in 2010 will expire after December 31 2011.
2.
If a customer closes his account, any unused Points shall be automatically cancelled and no longer be available for use by the customer; such Points shall not be transferable to any other account.
3.
This Member Rewards Program is not valid in conjunction with any other promotions, discount, privilege cards or vouchers unless otherwise stated.
4.
Customers should be aware of the laws in their home countries with regards to their banking with Citibank Singapore or in any other jurisdiction.
5.
Citibank Singapore shall not be liable for any loss or liability imposed on the customers by their home countries as a result of their non-compliance with any regulations, laws, or legal process of their home countries.
6.
Points shall not be transferable or exchangeable for cash, credit or in kind unless otherwise stated.
7.
Citibank is entitled at its absolute discretion, at any time and from time to time without prior notice, to vary the Rewards or substitute any Reward with another of a similar value.
8.
Citibank reserves the right at its absolute discretion to terminate this program or vary, delete or add to any of these terms and conditions from time to time without notice including the right to withdraw, cancel or invalidate any Reward and/or Points already issued.
9.
Citibank shall have the absolute discretion to use agents, contractors, correspondents or other third party to administer and/or implement the program and the bank shall not be liable to any person for any act, omission or neglect on the part of such agents, contractors or correspondents.
10.
Citibank is not liable if it is unable to perform its obligations under these terms and conditions, due directly or indirectly to the failure of any machine or communication system, industrial dispute, war, Act of God, or anything outside the control of the bank or its servants or agents.
11.
Citibank's decision on all matters relating to this program will be final and binding on all participants. In the event of any inconsistency between these terms and conditions and any brochure, marketing or promotional materials relating to this program, these terms and conditions shall prevail.
12.
Citibank assumes no responsibility for incomplete, lost, late, damaged, illegible or misdirected forms or email communication, for technical hardware or software failures of any kind, lost or unavailable network connections, or failed, incomplete, garbled or delayed electronic transmission which may limit a person's ability to participate in this Program.
13.
Information collected through this Program may be used in the operation and marketing of Citibank's products and services. Participants may receive via email promotional news, service updates and other information about Citibank's products and services. Participants may choose, at any point, to unsubscribe from these mailings.
14.
In the event of any inconsistencies between the different languages of this document, the English language version shall prevail.
